Usage Policy

TIES accounts may only be used by the subscriber or members of their immediate family. Concurrent logins to the same account and unattended use of a TIES dialup connection (line camping) are not permitted. Violation of these policies or of any of the terms of the TIES Acceptable Use Policy will result in service termination.

Refund policy

You may terminate your TIES Account in writing via email to or via US Postal Service to:

TIES Internet Accounts, 1667 N Snelling Ave. Paul, MN 55108

Please include your full name, your TIES email address and your home mailing address. A refund for the balance of the account, less a $15 disconnect fee for early termination, will be processed. Please allow two weeks for processing and mailing of your refund.

Privacy policy

Your payment information will be kept confidential and not used for any purpose other than to process these payment transactions. Your account information will only be used to provide the contracted service. TIES does not sell or distribute any personal or business information about you or your business, including names, addresses, phone numbers, email addresses, usage history or financial information.

In accordance with any applicable law, regulation or legal process such as a subpoena, court order or search warrant, TIES shall allow access to some of your relevant user information as required. TIES may also allow access to your user information in emergencies where injury to person or property may occur.

TIES Internet Help Line

1667 Snelling Ave. N.
St. Paul, MN 55108

TIES Internet Services Home Page